All trademarks, logos, pictures referenced are property of their respective holders and are used for identification purposes only.
Design by | Kreativ5
The ISO 9000 family of standards represents an international consensus on good quality
management practices. It consists of standards and guidelines relating to quality
management systems and related supporting standards.
The ISO 9000 family is primarily concerned with "quality management". This means
what the organization does to fulfil:
The customer's quality requirements, and
Applicable regulatory requirements, while aiming to
Enhance customer satisfaction, and
Achieve continual improvement of its performance in pursuit of these objectives.
A quality management system in accordance with ISO 9001:2008 will provide your organization
with a set of processes that ensure a common sense approach to the management of
The system should ensure consistency and improvement of working practices, which
in turn should provide products and services that meet customer's requirements. ISO
9000 is the most commonly used international standard that provides a framework for
an effective quality management system.
ISO 9001:2008, the requirement standard, includes the following main sections:
Quality Management System
Measurement Analysis and Improvement
ISO 9001 implementation improves / leads to
POLICIES & OBJECTIVES set by 'top management'
Understanding of customer's requirements with a view to achieving CUSTOMER SATISFACTION
Conformance to Legal and Regulatory Requirements
Improved internal and external Communications
Understanding of the organization's processes
Clear responsibilities and authorities agreed for all staff
Improved use of time and resources
Greater consistency and traceability of products and services
Improved morale and motivation
Customer Confidence, Satisfaction and TRUST
Level of Assurance in Organisational QUALITY
Ability to Differentiate Organisation for Competitive Advantage